DE·EN·FR SupportCareer Kern Group

Kern Support worldwide

Trust is the basis of good cooperation

The purchase of our products is a decision on continuous and trustful cooperation. Reliable service is one of the most important building blocks of our company. For optimal system availability and productivity, Kern offers a comprehensive and reliable service programme.

  • Personal consultation on site
  • Needs analysis, development of an optimal solution
  • Installing the Kern systems
  • System integration
  • Individual on-site training of your employees
  • Technical documentation, operating instructions
  • Comprehensive support in the operational phase
  • Reliable service programme: 24 /7 customer service with corresponding service level agreement
  • Spare parts service
  • Annual maintenance/service models
Technical Support

Do you require support in using an inserting machine, or the mailFactory® Software? Or maybe you have other questions, or would like to send us your suggestions or requests? We are happy to help!

How to reach us

Customer Service Switzerland
0800 790 790
service.switzerland@kernworld.com

Customer Service - Technical Support International
+41 31 790 35 20
service.international@kernworld.com

News (5/9)

Kern is delivering the last new Kern 2600 inserting system to a customer in Japan, which is operating in the energy sector.
8/Mar/2024

This marks the end of a particularly significant era that began with the Kern 2000.
Three questions for...Udo Schäfer, Head of Outputmanagement, ITERGO Informationstechnologie GmbH
9/Feb/2024

Interview series in which we ask our employees, customers and partners about Kern solutions and products. They are each asked three questions to highlight their view of current topics. We continue with three questions about the Kern 3200 for Udo Schäfer, Head of Outputmanagement, ITERGO Informationstechnologie GmbH
Three questions for...Markus Burmeister, Head of Printing and Inserting Centre, Deutsche Rentenversicherung Bund (German Pension Insurance Association) in Berlin
9/Feb/2024

Interview series in which we ask our employees, customers and partners about Kern solutions and products. They are each asked three questions to highlight their view of current topics. We continue with three questions about the Kern 3200 for Markus Burmeister, Head of Printing and Inserting Centre, Deutsche Rentenversicherung Bund (German Pension Insurance Association) in Berlin.
Hans Put is the new Sales and Business Development Manager at Kern N.V. Belgium
25/Jan/2024

Competent and experienced: Hans Put has been the new Sales and Business Development Manager at the Kern subsidiary in Belgium since January 1.
Kern Group repositions itself for the future.
5/Sept/2023

Personnel and structural reorganization at all levels. A spirit of optimism at the Kern Group: With the new management trio in the strategic and operational business, Caroline and Barbara Kern, together with Stefan Wüthrich, want to continue the success story of the traditional Swiss family business.
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